FAQs

What are your hours?«

We are currently open the following hours, however we can often accomodate appointments outside of these times if you contact us for availability (call, email or book online).

Mondays: 8:00 am - 8:00 pm

Tuesdays: 8:00 am - 8:00 pm

Wednesdays: 8:00 am - 8:00 pm

Thursdays: 8:00 am - 8:00 pm

Fridays: 8:00 am - 5:00 pm

Saturdays: 10:00 am - 4:00 pm

Do You Have Direct Billing?«

Most extended health insurance plans cover the partial or full costs of your treatments. We offer direct billing, just bring your card or insurance information to your first appointment if you would like for us to attempt to direct bill for you! Unfortunately we are not able to offer direct billing for Osteopathy at this time, however we can provide you with an invoice with all the information you need in order to submit to insurance. Find more details and a list of covered Insurance Providers here.

What Should I Wear To My Appointment?«

Comfortable clothing is recommended for all appointments. Often the area of injury will need to be exposed for your assessment. Therefore, tank tops or sports bras are recommended for shoulder exposure and shorts are recommended for hip, knee and/or ankle exposure. Comfortable shoes are also recommended so you can move well.

What Should I bring?«

If applicable, please bring health history, medication list, Insurance card, doctors referral, imaging or test results or any other documents related to the reason for your visit.

What Should I Expect At My First Appointment?«

At your first visit your Physiotherapist will spend some time getting to know you and learning about your medical history. Your physiotherapy will then begin with an in-depth assessment that may include range of motion, strength, fitness, functional movement testing and/or neurological testing. Your Physiotherapist may also assess posture and balance. From this assessment they will work with you to develop the best treatment plan to meet your individual goals and needs.

Do I Need A Doctors Referral?«

Nope! No referral is required for your assessment or to begin treatment. However, some extended health insurance plans may require a doctor’s referral in order for reimbursement for your physiotherapy and/or Massage Therapy. If you are unsure please call your insurance provider to determine whether a referral is required for reimbursement.

What Is Your Cancellation Policy?«

To respect our therapist’s time and preparation for treatment, as well as to allow for other clients to receive care, we require 24 hours advance notice for any cancellations. Otherwise, the following cancellation charges will apply: 50% of the appoitment fee for cancellations within 24 hours and the full cost of the appointment fee for not showing to a treatment. These fees are not eligible to be reimbursed by your extended health provider.

What Is Your Privacy Policy?«

Mulberry Wellness abides by The Personal Health Information Protection Act (PHIPA). PHIPA that went into effect on November 1, 2004 and provides rules for the protection of privacy of the health information of everyone in Ontario. This law governs the collection, use and disclosure of personal health information, while providing flexibility for disclosure of information for health care planning and delivery and risk management. For more information ask us, or read more about PHIPA here.

Where do I park?«

We have a small parking lot on the north side of the building. There is also free street parking and parking at the park across the street from the clinic.

What Payment Methods Do You Accept?«

Direct billing can be set up with most insurance companies so that you don’t have to pay upfront. We also take care of all paperwork and billing for Motor Vehicle Collision. Otherwise, you can pay using:

• Visa/MasterCard/AMEX
• Debit
• Cash
• E-Transfer